Privacy Policy

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• for the primary purpose for which it was obtained;
• for a secondary purpose that is directly related to the primary purpose; or
• with your consent; or where required or authorised by law.

 Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Other Information

When you use our Site we may also collect information other than personal information. This information is automatically collected by our web server which is information that your web browser makes available when you visit our Site.

This automatically collected information may include your browser type and capabilities, the website you visited before our Site, the content you viewed on our Site and your geographic location.

All computers and servers on the Internet use IP addresses to recognise and communicate with each other. We collect and maintain the IP address of your computer or server for the purposes described in this Privacy Policy.

The above information is held in aggregated form and does not identify you. We use this information to assist us in analysing and administering our Site and to generate internal reports such as how many visitors we have had and what content is being viewed.

This Site also uses “cookies.” “Cookies” are small text files that allow websites to store and retrieve information about you from your computer system. This information does not personally identify you.

Your consent to the collection, holding, use and disclosure of your personal information

By using our Site you consent to the collection, holding, use and disclosure of your personal and other information in the ways described in this Privacy Policy. If you do not consent to your personal information being collected, held, used or disclosed as described in this Privacy Policy, please do not use the Site and exit immediately.

Access to and correcting your personal information

On receipt of your written request we will provide you with the personal information we have collected about you. If you wish to update your personal information you should send an email to alan@alanstevens.com.au advising us of any corrections.

You may also view, correct and/or update your personal information by accessing your account on the Site.

How we will use your personal information

We hold and use your personal information for purposes which are reasonably necessary for, or directly related to, one or more of the functions or activities we undertake. This may include using your personal information to send newsletters; to establish your online account and recognise you when you return to the Site; to contact you regarding contests, promotions, polls, and surveys; to provide customer support or to otherwise communicate with you regarding our Site.
We will only use personal information collected from you for the purpose of direct marketing. If you do not wish to receive these communications, you may opt-out or unsubscribe by updating your preferences in your profile or clicking “Unsubscribe” in any of our emails.

We may also hold and use your personal information to attribute to you comments and/or other submissions you make to the Site or if, for example, your identity is important to resolving a service issue or in resolving a financial matter regarding a purchase on our Site.

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our Site. This could mean that we advertise to previous visitors who haven’t completed their personal information on our Site, for example using the contact form to make an enquiry. The use of visitors’ personal information could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network.

Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Site. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

Disclosing your personal information

We may disclose your personal information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may have breached our Terms and Conditions or who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users of our Site, or anyone else who could be harmed by such activities.

We may also disclose your personal information when we reasonably believe that the law requires it.

If we engage third party agents, subsidiaries, affiliates and joint venturers to perform functions on our behalf, such as credit card processing, shipping or stocking orders, providing customer service, and health professionals etc. we will disclose your personal information to them, as required for them to perform their functions.

If our business or substantially all of Alan Steven’s business assets are sold or transferred, your personal information may be one of the business assets disclosed to the purchaser or transferee.

We may hold and use individual or aggregated information automatically collected from you to track how our visitors use the Site, study traffic patterns, run and maintain the Site. We may provide targeted advertisements to you based on such data. Although we do not currently engage in such practices, we may share aggregated data with our advertisers.

International disclosure

We may need to disclose your personal information to entities located outside Australia for the purpose of us providing our services to you. We will take such steps as are reasonable in the circumstances to ensure that the overseas recipient does not breach the Australian Privacy Principles including satisfying ourselves as to the practices of the overseas entity and the security measures that are used by the overseas entity to protect your personal information.

Protection of your personal information

We will take all reasonable steps in the circumstances to ensure your personal information is kept secure and is protected from unauthorised use or disclosure. Unfortunately, information transmitted on the Internet and/or stored on systems attached to the Internet are not 100% secure. As such, we provide no warranty or guarantee as to the security or integrity of your personal information.

To the extent permitted by law, you release us from any liability for the disclosure of any information due to errors in transmission or the unauthorised acts of third parties and indemnify us in respect of any claims arising from such disclosure.

Your privacy on third party websites

Our Site provides links to websites maintained by other organisations. These links are provided to you as a convenience, but we do not operate, control or endorse any websites to which these links are attached. We cannot attest to or assure you of the privacy principles maintained by any website other than our own Site and you are responsible for reviewing the terms of all other websites whether such websites have been accessed by you via our Site or otherwise.

How to cease receiving communications from us

You may terminate any ongoing communications you receive from Alan Stevens via e-mail (such as newsletters, subscriptions, contest results, survey inquiries, etc.) by (1) clicking the “unsubscribe” link that is available within the communication received, or (2) by emailing alan@alanstevens.com.au and request to be unsubscribed.

If you think we have breached the Australian Privacy Principles

To the extent that we are subject to the Australian Privacy Principles, we have taken all reasonable steps to ensure that our practices comply with those principles. If you believe we have breached those principles we request that you email us at alan@alanstevens.com.au setting out the circumstances in which you believe we are in breach.

Your complaint will be reviewed and investigated by a senior manager of our business and a response will be provided to you within 30 business days.

If you are unhappy with our response you agree that any further dispute should be determined by mediation with an independent mediator to be appointed by agreement of the parties within 14 business days of you notifying us of you wish to proceed to mediation. You agree that the cost of mediation will be borne equally between the parties and that the decision of the mediator will be final and binding on the parties.

Questions? If you have any questions about this Privacy Policy, please Contact Us and be sure to indicate the nature of your question.